FAQ

HILUXSTAL is an enterprise with 20 years of experience in artificial crystal handicraft production.

  • How long can I get the feedback after we sent the inquiry? 

    We will reply to you within 5 hours of the working day.

  • Are you a direct manufacturer or trading company?

    We are a direct manufacturer with 20 years’ production experience. 

  • Can I buy your design but with customer LOGO brand?

    Yes, we can engrave your company band.

  • Can you do customized designs/samples?

    Yes, we are mainly doing customized products according to the customers’ designs or samples.

  • Can you do customer’s company logo brand on the products?

    Yes, no matter you order our existing design or do your OEM design, we both can engrave logo on the product. 

  • How do you do customer LOGO on crystals?

    We use sandblasting to engrave technical engraving customer logos on crystals. 

  • How long to make a customized sample?

    The sample time is based on design, generally we can finish a sample fast in 3-5 days or longer at 15-20 days.

  • Does it need a mold to make a sample?

    No, not all samples need a mold.

  • How to guarantee the quality of your goods?

    Firstly, we do the QC inspection after each polish process is finished.

    Secondly, we have perfect quality control for each order.

  • What’s the payment term?

    For mass production goods, you need to pay 30% deposit before producing and 70% balance before shipment.

  • How to deliver the goods to us?

    By sea, this is mainly for bulk orders, which is the cheap and economical way.

    By Air flight, this is for urgent and small quantity orders, the cost is a litter higher than sea shipping.

    By Courier, this is for a sample order. It's fast.